Your AI workforce, built into your platform.
Not another chatbot — task-specific agents that do real work. Support, merchandising, SEO/AEO, and analytics agents, domain-trained and connected to your tools via MCP, running 24/7 with human-in-the-loop oversight and evaluation gates.
What are embedded AI agents?
Embedded agents are AI workers built into your commerce platform to complete specific jobs — answering support tickets, optimizing merchandising, generating SEO/AEO content, or surfacing analytics. Unlike a generic chatbot, each is domain-trained on your business and connected to your real tools and data via MCP, with human-in-the-loop oversight and evaluation gates so the work is reliable, not risky.
Agents we build
Customer support agent
Resolves common tickets end to end — order status, returns, product questions — deflecting 70–90% and escalating the rest with context.
Merchandising agent
Optimizes collections, promotions, and product placement from live signals — merchandising that adjusts itself continuously.
SEO / AEO agent
Generates and optimizes content for search and AI answer engines — keeping your catalog and content discoverable.
Analytics agent
Turns your data into answers and alerts — surfacing what changed, why, and what to do, without waiting on a report.
MCP-connected & domain-trained
Each agent is trained on your business and wired to your real tools and data via the Model Context Protocol.
Human-in-the-loop + evaluation gates
Oversight for anything customer-facing and evaluation gates on every action — measured quality, not blind automation.
The modern, proven stack we build on
Real work completed — 24/7 and measured.
Agents earn their place by doing work, not chatting. We deploy them with oversight and prove the outcomes.
- Support deflection of 70–90%, with handle time dropping from minutes to seconds.
- Domain-trained and connected via MCP — agents act on your real data and tools, not generic answers.
- Human-in-the-loop for customer-facing actions and evaluation gates on every deployment.
- Outcome and hybrid pricing options — you pay for work completed, not seats.
Discovery → Build → Certify → Scale
A senior-led delivery model built for revenue-critical commerce — predictable and transparent.
Discovery
We map the workflow, the constraints, and the compliance surface before a line of code.
Build
Senior engineers ship in two-week sprints. You see working software, not status decks.
Certify
Security and compliance are tested as we go — ADA/WCAG, PCI DSS, SOC 2 — never bolted on at the end.
Scale
We harden, instrument, and hand over — or stay on as your embedded product team.
Questions buyers ask us first
A chatbot talks; an agent does. Our agents are task-specific and connected to your tools via MCP, so they complete real work — resolving tickets, updating merchandising, generating content — with oversight, not just answering questions.
We put human-in-the-loop oversight on customer-facing actions and evaluation gates on every deployment. Agents operate within guardrails, and anything uncertain is escalated to a person with full context.
Usually outcome or hybrid pricing — a build fee plus a monthly run, and often a per-outcome component. You're paying for completed work, which aligns our incentives with yours.
Support is the most common starting point because deflection is easy to measure and the ROI is immediate. Merchandising, SEO/AEO, and analytics agents typically follow.
Yes — that's what MCP is for. We connect agents to your commerce platform, support desk, analytics, and other tools so they act on live data. Clean integrations make this far smoother, which is where our Integrations service helps.
Related ai & agents services
Put an AI workforce to work in your business.
Book a free workshop and we'll identify the highest-ROI agent to build first — and how we'd measure the work it completes.