Support that answers in seconds, not queues.
An AI agent that resolves the tickets that eat your team's day: order status, returns, product questions. It answers in your brand voice from your real order data, resolves 70 to 90% on its own, and hands the hard ones to your team with full context.
What is an AI support agent?
An AI support agent is a support teammate built into your store: it reads the customer's question, looks up the real order, and resolves the ticket end to end: where is my order, start a return, will this fit. Unlike a chatbot reading scripts, it acts on live data through your actual tools, and anything uncertain goes to a person with the full story attached.
The tickets it takes off your plate.
Order status, end to end
Where is my order answered from live order and shipping data, not a canned reply.
Returns & exchanges
Starts and tracks returns inside your rules: eligibility, windows, and refunds handled correctly.
Product questions
Sizing, materials, compatibility: answered from your catalog, so pre-sale questions become sales.
Escalation with context
The hard tickets reach your team with the customer, the order, and the conversation already attached.
Guardrails & approvals
Refunds and sensitive actions follow your rules, with a human approving where you want one.
Measured, not assumed
Resolution rate, response time, and customer satisfaction tracked from day one.
Your best rep, cloned at the boring parts.
The repetitive 80% gets resolved instantly. Your team keeps the judgment calls.
Discovery → Build → Certify → Scale
A senior-led delivery model built for revenue-critical commerce: predictable and transparent.
Discovery
We map the workflow, the constraints, and the compliance surface before a line of code.
Build
Senior engineers ship in two-week sprints. You see working software, not status decks.
Certify
Security and compliance are tested as we go (ADA/WCAG, PCI DSS, SOC 2 controls), never bolted on at the end.
Scale
We harden, instrument, and hand over, or stay on as your embedded product team.
Questions buyers ask us first
It answers from your order data, catalog, and policies, not from imagination, and anything it isn't sure about goes to your team instead of being guessed at. Quality gates test its answers before changes ship, and a human approves sensitive actions like refunds.
The high-volume, low-judgment ones: order status, returns and exchanges, and product questions. That's usually most of the queue, and it's where the time savings show up immediately.
Yes: it connects to your support desk and commerce platform so tickets, orders, and customer history stay in one flow. Escalations land in your existing queue with context attached.
Usually outcome or hybrid pricing: a build fee plus a monthly run, and often a per-outcome component. You're paying for resolved tickets, which keeps our incentives aligned with yours.
With a free strategy session: we look at your ticket volume and types, pick the highest-value slice, and scope the agent and its guardrails around exactly that.
Related custom ai agents services
Give your support team their day back.
Book a free strategy session: we'll pick your highest-volume tickets and show you how the agent would resolve them.