A live store, looked after like one.
Revenue-critical software needs someone watching it, fixing it, and keeping it fast: continuously, not when something breaks. Our managed SLA covers monitoring, incident response, performance work, and a maintenance cadence, with targets defined up front.
What does managed support cover?
It's the ongoing engineering that keeps a live store healthy: monitoring that catches issues before customers feel them, incident response when something does go wrong, performance work that keeps pages fast, and a maintenance cadence so the platform never quietly rots. All of it runs on a defined SLA: response and resolution targets you see up front, not best-effort promises.
What the SLA engagement includes.
Proactive monitoring
The store is watched continuously: errors, slowdowns, and anomalies surface to us before they surface to customers.
Incident response
When something breaks, response and resolution run against defined targets, with clear communication throughout.
Performance work
Page speed treated as a budget: measured, protected, and tuned release after release.
Maintenance cadence
Updates, patches, and housekeeping on a schedule, so small debts never compound into outages.
Compliance upkeep
ADA/WCAG, PCI DSS, and sales-tax obligations kept continuously handled under the same SLA.
Senior engineers on call
The people supporting your store are the same caliber who build them: no first-line script readers.
Defined targets, not best effort.
You should know exactly what's covered, how fast we respond, and what happens next: before you sign.
Discovery → Build → Certify → Scale
A senior-led delivery model built for revenue-critical commerce: predictable and transparent.
Discovery
We map the workflow, the constraints, and the compliance surface before a line of code.
Build
Senior engineers ship in two-week sprints. You see working software, not status decks.
Certify
Security and compliance are tested as we go (ADA/WCAG, PCI DSS, SOC 2 controls), never bolted on at the end.
Scale
We harden, instrument, and hand over, or stay on as your embedded product team.
Questions buyers ask us first
Response and resolution targets for incidents, what's monitored and alerted on, performance budgets, and the maintenance cadence: all agreed up front so expectations are clear on both sides.
Yes. We start with an audit of the platform, its accessibility, PCI scope, and tax setup, then take over monitoring, support, and compliance under the SLA.
Monitoring is designed so we find issues first: error spikes, slow pages, failing syncs. The goal is that most incidents are fixed before a customer ever writes in.
Yes: ADA/WCAG conformance, PCI DSS support, and US sales-tax handling run under the same engagement, so the store stays legal as well as up.
With a free strategy session: we audit your uptime, accessibility, PCI scope, and tax setup, and show you exactly what a managed SLA would cover for your store.
Related managed support & compliance services
Put your store on an SLA.
Book a free strategy session: we'll audit your setup and show you what defined targets would look like for your store.